FAQs
Frequently Asked Questions
Welcome to KYRELUNE. Below you’ll find answers to some of the most common questions about our products, orders, shipping, and customer support.
About KYRELUNE
What is KYRELUNE?
KYRELUNE is a modern beauty and self-care brand focused on products designed to support simple, convenient personal-care routines.
We are currently focused on hair care, with plans to expand into other areas of beauty and self-care in the future.
What product does KYRELUNE currently offer?
Our featured product is the Scalpy Hair Growth Serum for Hair Care, available in a 20 ml size.
Product Questions
What is the Scalpy Hair Growth Serum?
The Scalpy Hair Growth Serum is a hair-care product designed to be incorporated into your regular hair and scalp-care routine.
For the best experience, follow the product's recommended usage instructions.
How do I use the serum?
Apply the serum according to the product instructions and incorporate it into your regular hair-care routine.
For specific application instructions, please refer to the information provided with the product.
How often should I use the serum?
Usage should follow the instructions provided with the product. Consistent use as directed is recommended as part of your regular hair-care routine.
How long does one bottle last?
How long the 20 ml bottle lasts depends on how much product you use and how frequently you apply it.
Can I use the serum with other hair products?
The serum can be incorporated into your hair-care routine. If you use multiple hair or scalp products, consider the order and frequency recommended on each product's instructions.
If you have concerns about combining products, consult an appropriate professional.
Orders & Payments
How do I place an order?
Simply select the product you want, choose your preferred quantity or bundle, and proceed through the checkout process.
Follow the instructions at checkout to complete your purchase.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact KYRELUNE as soon as possible.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Will I receive confirmation after placing my order?
Yes. After successfully placing an order, you should receive an order confirmation with your order details.
Please check your email, including your spam or junk folder, if you don't see it.
Shipping & Delivery
How long does shipping take?
Orders generally arrive within 4-5 business days, depending on your location.
Delivery times can vary because of courier operations, public holidays, customs where applicable, and other circumstances outside KYRELUNE's control.
Can I track my order?
Yes. Where tracking is available, you can use the Track My Order feature on the KYRELUNE website to check your order status.
What if my order is delayed?
If your order has exceeded the expected delivery timeframe, contact us with your order number and we'll help you check the status of your shipment.
What if I entered the wrong delivery address?
Contact us as soon as possible if you notice an error in your delivery information.
If the order has not yet been shipped, we may be able to assist with updating the information. Once the order has shipped, changes may not be possible.
Returns & Refunds
What should I do if I receive a damaged product?
Contact KYRELUNE as soon as possible and provide your order details along with photographs of the damaged package or product where appropriate.
We'll review the issue and assist you with the next steps.
How do I request help with an order issue?
Contact our customer support team and provide your order number, your name, and a description of the issue.
For return and refund information, please refer to our Refund Policy.
Customer Support
How can I contact KYRELUNE?
You can contact us using the details below:
Contact Person: Thando Nkosi
Email: Kyrelune.store@gmail.com
Phone: +27 69 776 3964
Location: Gauteng, South Africa
What information should I include when contacting you about an order?
Please include your order number and a short description of the issue. This helps us identify your order and assist you more efficiently.
What if I have a question that isn't answered here?
No problem. Contact KYRELUNE and we'll do our best to assist you.
Important Information
Product experiences can vary from person to person. Please follow the product instructions and use products as directed.
If you have specific concerns about your hair or scalp, or if you are unsure whether a product is suitable for you, consider consulting an appropriate professional.
KYRELUNE
Beauty. Care. Confidence.