Terms of Service

Last Updated: September 2026

Welcome to KYRELUNE. These Terms of Service govern your use of the KYRELUNE website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About KYRELUNE

KYRELUNE is a beauty and self-care brand currently focused on hair-care products.

Our online store allows customers to browse products, place orders, make payments, and access information relating to their purchases.

2. Using Our Website

By using our website, you agree to:

Provide accurate information when placing an order or submitting a form.
Use the website for lawful purposes.
Not attempt to interfere with the operation or security of the website.
Not misuse, copy, reproduce, or distribute website content without permission.
Not provide false or misleading information.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, product images may appear slightly different depending on your device, screen settings, lighting, or other factors.

We reserve the right to correct errors, update product information, or make changes to products and their availability without prior notice where permitted by law.

4. Product Use

Customers are responsible for reading and following the product instructions and information provided with their purchase.

KYRELUNE products are intended to be used as directed.

Individual experiences with beauty and hair-care products may vary. KYRELUNE does not guarantee that a product will produce a particular result for every customer.

If you have concerns about your hair, scalp, skin, allergies, or the suitability of a product for you, consider consulting an appropriate professional before use.

5. Pricing

All product prices displayed on the KYRELUNE website are shown in the currency indicated on the website.

Prices may change from time to time. Any price change will not affect an order that has already been successfully accepted and confirmed, except where correction is required due to an obvious pricing or technical error.

We reserve the right to correct pricing or listing errors.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After your order is successfully submitted, you should receive an order confirmation.

An order may be cancelled or declined in circumstances including, but not limited to:

Product availability issues
Incorrect or incomplete information
Suspected fraudulent or unauthorized activity
Technical or pricing errors
Payment processing issues
Other circumstances where fulfillment is not reasonably possible

If we need to cancel an order that has already been paid for, we will provide the applicable refund in accordance with our Refund Policy and applicable law.

7. Payment

Payments are processed through the payment methods made available at checkout.

You agree to provide accurate and valid payment information when completing your purchase.

An order will generally only be processed once the required payment has been successfully authorized or received.

8. Shipping and Delivery

KYRELUNE generally aims to deliver orders within 5–10 business days, depending on the customer's location.

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, public holidays, customs procedures where applicable, weather, transportation disruptions, or incorrect delivery information.

For more information, please see our Shipping Policy.

9. Order Tracking

Where tracking is available, customers may use the Track My Order feature on the KYRELUNE website to check their shipment status.

Tracking information may take some time to update after an order has been shipped.

If your order has exceeded the expected delivery timeframe, please contact us with your order number so we can assist you.

10. Returns, Refunds and Order Issues

Returns and refunds are handled according to our Refund Policy and applicable consumer-protection laws.

If you experience an issue with an order, please contact KYRELUNE as soon as reasonably possible and provide your order number and relevant information about the issue.

11. Intellectual Property

Unless otherwise stated, the content on the KYRELUNE website—including our branding, logos, text, product descriptions, graphics, photographs, designs, and other materials—is owned by or licensed to KYRELUNE.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

12. Third-Party Services

Our website may use third-party services to support functions such as payment processing, shipping, order tracking, analytics, website functionality, or other services.

Third-party services may have their own terms and privacy policies.

KYRELUNE is not responsible for the independent terms, policies, or practices of third-party service providers.

13. Website Availability

We aim to keep the KYRELUNE website available and functioning properly, but we cannot guarantee that the website will always be uninterrupted, error-free, or available.

The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances outside our control.

14. Limitation of Liability

To the extent permitted by applicable law, KYRELUNE will not be responsible for losses or damages arising from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15. Privacy

Your use of the KYRELUNE website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

16. Changes to These Terms

KYRELUNE may update these Terms of Service from time to time.

When changes are made, the updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

17. Governing Law

These Terms of Service are intended to operate in accordance with the applicable laws and regulations of South Africa.

Nothing in these Terms is intended to remove or restrict any rights a consumer may have under applicable South African consumer-protection or other laws.

18. Contact Us

If you have questions regarding these Terms of Service, your order, or our website, please contact KYRELUNE:

Contact Person: Thando Nkosi
Email: Kyrelune.store@gmail.com
Phone: +27 69 776 3964
Location: Gauteng, South Africa

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

KYRELUNE
Beauty. Care. Confidence.