Shipping Policy

Shipping Policy

Last Updated: September 2026

At KYRELUNE, we want your order to reach you safely and within a reasonable timeframe. Please review the information below to understand how our shipping process works.

1. Shipping & Delivery Times

Orders are generally delivered within 4-5 business days, depending on the customer’s location.

Delivery times may vary based on:

  • Your delivery address and location

  • Courier and shipping availability

  • Customs or import procedures, where applicable

  • Public holidays and weekends

  • Unexpected courier or transportation delays

The estimated delivery timeframe begins once your order has been processed and shipped.

2. Order Processing

After you place your order, KYRELUNE will process and prepare it for shipment.

Once your order has been shipped, you may receive shipping information or tracking details where available.

Please make sure that your shipping information is correct when placing your order. KYRELUNE cannot be held responsible for delays caused by an incorrect or incomplete delivery address provided by the customer.

3. Order Tracking

Where tracking is available, customers can use our Track My Order feature to check the status of their shipment.

If you have received tracking information, please keep it available when checking your order status.

4. Delays

Although we aim to deliver orders within the estimated 4-5 business day timeframe, delivery times are estimates and are not guaranteed.

Occasionally, circumstances outside of KYRELUNE's control may cause delays. These may include courier delays, severe weather, public holidays, customs processing, transportation disruptions, or incorrect delivery information.

If your order has exceeded the expected delivery timeframe, please contact us so that we can assist you.

5. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice that your delivery information is incorrect, please contact KYRELUNE as soon as possible. We will do our best to assist before the order is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

6. Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so we can investigate the shipment and assist you.

Please do not place a second order simply because your original order appears to be delayed. Contact us first so we can help determine the status of your shipment.

7. Damaged Packages

If your package arrives visibly damaged, please contact KYRELUNE as soon as possible and provide your order details and photographs of the package and product where appropriate.

We will review the situation and assist you with the next steps.

8. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Contact Person: Thando Nkosi
Email: Kyrelune.store@gmail.com
Phone: +27 69 776 3964
Location: Gauteng, South Africa

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

KYRELUNE
Beauty. Care. Confidence.