Return & Refund Policy

Last Updated: July 2026

At Kyrelune, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be in its original packaging with all seals intact.
• Include proof of purchase (order confirmation or receipt).

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used hair care products.
• Products with broken safety seals.
• Gift cards.
• Clearance or final sale items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the product and packaging so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. Please contact us to arrange an exchange.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A damaged item.
• A defective product.
• An incorrect item sent by us.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

How to Start a Return

To request a return, please contact our customer support team with:

• Your full name.
• Order number.
• Reason for the return.
• Photos (if the item is damaged or incorrect).

Email: support@kyrelune.com

We'll provide you with return instructions once your request has been reviewed.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Kyrelune
📧 kyrelune.store@gmail.com
📞+27 69 776 3964