Refund Policy

Refund Policy

Last Updated: September 2026

At KYRELUNE, we want you to have a positive shopping experience. This Refund Policy explains how we handle returns, refunds, damaged products, and order-related issues.

1. Returns and Refund Requests

If you experience a problem with your order or product, please contact KYRELUNE as soon as reasonably possible after receiving your order.

When contacting us, please provide:

  • Your full name

  • Order number

  • Email address or phone number used for the order

  • A description of the issue

  • Photographs or other relevant information where appropriate

We will review your request and provide instructions on the next steps.

2. Damaged Products

If your product arrives damaged, please contact us as soon as possible.

We may ask you to provide clear photographs of:

  • The product

  • The packaging

  • Any visible damage

  • Your order or shipping information

After reviewing the information, KYRELUNE will determine the appropriate resolution in accordance with applicable law and the circumstances of the order.

3. Incorrect Products

If you receive a product that is different from what you ordered, please contact us as soon as possible.

Please provide your order number and photographs of the product received so that we can investigate the issue and assist you.

4. Products That Have Been Opened or Used

For hygiene and safety reasons, certain beauty and personal-care products may not be eligible for return once they have been opened or used, except where a return, replacement, or refund is required by applicable law.

If you believe there is a problem with a product, please contact us before sending anything back.

5. Change of Mind

If you change your mind after purchasing a product, eligibility for a return or refund may depend on the condition of the product and applicable consumer-protection laws.

Products that have been opened or used may not be eligible for return where applicable.

Please contact KYRELUNE before returning any product so that we can provide the appropriate instructions.

6. Refund Approval

Refund requests are reviewed individually based on the circumstances of the order and applicable laws.

If your refund is approved, we will provide information about the refund process.

Refunds will generally be processed using the original payment method where reasonably possible.

The time it takes for a refund to appear in your account may depend on your bank or payment provider.

7. Shipping Costs

Shipping costs associated with a return or refund may depend on the reason for the return and the applicable circumstances.

Where a product is defective, damaged, incorrect, or otherwise covered by applicable consumer-protection requirements, KYRELUNE will handle the matter in accordance with applicable law.

8. Orders That Have Not Yet Been Shipped

If you need to cancel an order, please contact KYRELUNE as soon as possible.

We will do our best to assist with cancellation requests received before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return process may need to be followed.

9. Delivery Issues

If your order has not arrived within the expected 5–10 business day delivery timeframe, please contact us with your order number.

We will help you check the status of the shipment and determine the appropriate next steps.

Please note that delivery times may be affected by the customer's location, courier delays, public holidays, customs procedures where applicable, and other circumstances outside KYRELUNE's reasonable control.

10. Non-Refundable Circumstances

A refund may not be available where:

  • The product has been improperly used or damaged after delivery.

  • The customer provided incorrect or incomplete delivery information.

  • The issue is caused by circumstances outside KYRELUNE's reasonable control.

  • A return does not meet applicable return requirements.

These conditions do not limit any rights you may have under applicable consumer-protection law.

11. Consumer Rights

Nothing in this Refund Policy is intended to remove, restrict, or limit any rights or protections you may have under applicable South African consumer-protection laws.

Where applicable law provides you with a right to a repair, replacement, refund, return, or other remedy, those rights remain unaffected.

12. How to Contact Us

For refund, return, damaged-product, or order-related enquiries, please contact:

Contact Person: Thando Nkosi
Email: Kyrelune.store@gmail.com
Phone: +27 69 776 3964
Location: Gauteng, South Africa

Please include your order number when contacting us about an existing purchase.

KYRELUNE
Beauty. Care. Confidence.