Terms and Conditions

Terms and Conditions

Last Updated: September 2026

Welcome to KYRELUNE. These Terms and Conditions apply to your use of the KYRELUNE website and to purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with them, please do not use our website or place an order.

1. About KYRELUNE

KYRELUNE is a beauty and self-care brand currently focused on hair-care products.

We provide customers with an online platform where they can browse our products, place orders, make payments, and receive information about their purchases.

2. Website Use

You agree to use the KYRELUNE website lawfully and responsibly.

You must not:

  • Use the website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the website's operation or security.

  • Copy, reproduce, or commercially use KYRELUNE content without permission.

  • Provide false or misleading information when placing an order.

KYRELUNE reserves the right to restrict access to the website where reasonably necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate and up to date.

However, colours and product appearance may vary slightly depending on your device, screen settings, lighting, or photography.

We reserve the right to correct errors, update information, and change product availability where permitted by law.

4. Product Use

Customers should read and follow all product instructions before use.

Products should be used only as directed.

Individual results and experiences may vary. KYRELUNE does not guarantee that every customer will experience the same results from a product.

If you have concerns about the suitability of a product for you, including concerns relating to allergies, hair, or scalp conditions, consider consulting an appropriate professional before use.

5. Prices and Currency

Product prices are displayed on the KYRELUNE website in the applicable currency selected or shown at the time of purchase.

Prices may change without prior notice.

If an obvious pricing or technical error occurs, KYRELUNE reserves the right to correct the error and take appropriate action regarding affected orders, subject to applicable law.

6. Orders

When you place an order, you are requesting to purchase the selected products.

You are responsible for ensuring that your order information, including your name, contact information, and delivery address, is accurate.

Once your order has been successfully processed, you should receive an order confirmation.

KYRELUNE may decline or cancel an order where reasonably necessary, including in circumstances involving:

  • Product availability

  • Payment problems

  • Incorrect order information

  • Suspected fraudulent activity

  • Technical errors

  • Pricing errors

  • Circumstances where fulfillment is not reasonably possible

If a paid order is cancelled by KYRELUNE, any applicable refund will be handled in accordance with our Refund Policy and applicable law.

7. Payment

Payment must be completed using one of the payment methods available at checkout.

Payment processing may be handled by a third-party payment service provider.

An order may only be processed once the required payment has been successfully authorized or received.

8. Shipping and Delivery

KYRELUNE generally aims to deliver orders within 4-5 business days, depending on the customer's location.

Delivery times are estimates and may be affected by factors outside KYRELUNE's reasonable control, including courier delays, public holidays, customs procedures where applicable, weather, transportation disruptions, or incorrect delivery information.

For additional information, please see our Shipping Policy.

9. Tracking

Where tracking is available, customers can use the Track My Order feature on the KYRELUNE website to check their shipment status.

Tracking information may take some time to update after an order has been shipped.

If your order has exceeded the expected delivery timeframe, please contact us with your order number.

10. Returns and Refunds

Returns and refunds are subject to our Refund Policy and applicable consumer-protection laws.

If you experience an issue with your order, contact KYRELUNE as soon as reasonably possible with your order number and details of the issue.

11. Damaged or Incorrect Orders

If you receive a damaged, incorrect, or otherwise problematic order, please contact us as soon as possible.

We may request photographs, order information, or other details to help us investigate the issue and determine the appropriate resolution.

12. Intellectual Property

All KYRELUNE branding, logos, text, product descriptions, photographs, graphics, designs, and other original website content are owned by or licensed to KYRELUNE unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially exploit this content without prior written permission, except where permitted by applicable law.

13. Third-Party Services

Our website may use third-party services for functions such as:

  • Payment processing

  • Shipping and delivery

  • Order tracking

  • Website functionality

  • Analytics

  • Customer support

Third-party providers may have their own terms and privacy policies.

KYRELUNE is not responsible for the independent policies or practices of third-party service providers.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or error-free.

Temporary interruptions may occur because of maintenance, technical problems, updates, or circumstances beyond our reasonable control.

15. Privacy

Your use of the KYRELUNE website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, stored, and protected when you interact with our website or place an order.

16. Limitation of Liability

To the extent permitted by applicable law, KYRELUNE will not be responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms and Conditions is intended to exclude, restrict, or limit any consumer rights or protections that cannot legally be excluded, restricted, or limited.

17. Changes to These Terms

KYRELUNE may update these Terms and Conditions from time to time.

Any updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

18. Governing Law

These Terms and Conditions are intended to operate in accordance with the applicable laws and regulations of South Africa.

Nothing in these Terms and Conditions is intended to remove or restrict any rights you may have under applicable South African consumer-protection or other laws.

19. Contact Us

If you have any questions about these Terms and Conditions, your order, or our website, please contact us:

Contact Person: Thando Nkosi
Email: Kyrelune.store@gmail.com
Phone: +27 69 776 3964
Location: Gauteng, South Africa

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

KYRELUNE
Beauty. Care. Confidence.