Shipping Policy

Last Updated: October 2026

At KYRELUNE, we aim to deliver your order safely and as efficiently as possible. Please review our shipping information below before placing your order.

1. Shipping & Estimated Delivery Times

Estimated delivery times vary depending on the destination:

• South Africa: approximately 5–14 business days
• United States: approximately 5–15 business days
• United Kingdom, Canada, Australia & New Zealand: approximately 9–20 business days
• Supported African countries: approximately 15–35 business days
• Supported Asian countries: approximately 5–16 business days

The delivery estimate shown at checkout should be used as the most relevant estimate for your order.

Delivery times are estimates and are not guaranteed. Customs processing, courier delays, public holidays, weather, transportation disruptions and other circumstances outside our control may affect delivery.

2. Shipping Charges

Shipping charges are calculated according to the delivery destination and will be displayed at checkout before payment.

Available shipping destinations and rates may change depending on courier and supplier availability.

3. Order Processing

After your order is placed, KYRELUNE will process and prepare it for shipment.

Once your order has shipped, tracking information may be provided where available.

Customers are responsible for providing a complete and accurate shipping address. Please review your information carefully before completing checkout.

4. International Orders, Customs & Import Charges

International orders may be subject to customs duties, import taxes, VAT, handling charges or other fees imposed by the destination country's authorities or courier.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge paid to KYRELUNE and may be payable by the customer upon import or delivery.

KYRELUNE does not control these charges and cannot guarantee their amount. Customers are responsible for checking applicable import requirements and charges in their country before ordering.

Customs clearance may also cause additional delivery delays.

5. Order Tracking

Where tracking is available, customers can use our Track My Order feature to check the status of their shipment.

Please allow time for tracking information to update after your order has been dispatched.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information.

If you notice an error in your shipping information, please contact KYRELUNE as soon as possible. We will try to assist before the order is shipped.

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

Additional shipping costs resulting from an incorrect address or failed delivery may be the customer's responsibility where permitted by applicable law.

7. Missing or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can investigate the shipment.

Please note that delays caused by customs, couriers or circumstances outside our reasonable control may extend the estimated delivery period.

8. Damaged Packages

If your package arrives damaged, please contact KYRELUNE as soon as reasonably possible and provide your order number, photographs of the package and photographs of the affected product.

We will review the situation and assist you with the appropriate next steps.

9. Shipping Availability

We currently ship only to countries and regions available during checkout.

Shipping availability may change if a courier or supplier is temporarily unable to deliver a particular product to a destination.

10. Contact Us

For questions regarding shipping, tracking or an existing order, please contact:

KYRELUNE
Contact Person: Thando Nkosi
Email: Kyrelune.store@gmail.com
Phone: +27 69 776 3964
Location: Gauteng, South Africa

When contacting us about an existing order, please include your order number.