Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Kyrelune. We're committed to delivering your order safely and as quickly as possible.

Order Processing

  • Orders are processed within 1–2 business days after payment has been confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak periods or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times within South Africa:

  • Major Cities: 2–5 business days
  • Regional Areas: 3–7 business days
  • Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary depending on your location and courier services.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the selected shipping method.

Free Shipping: We may offer free shipping on qualifying orders during special promotions or when your order meets the minimum purchase requirement.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with your tracking number so you can monitor your delivery.

Delivery Information

To ensure successful delivery, please provide:

  • A complete and accurate delivery address
  • A valid phone number
  • A valid email address

Kyrelune is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

Delayed Deliveries

While we work with trusted courier partners, delivery delays can occasionally occur due to:

  • Severe weather
  • Public holidays
  • High shipping volumes
  • Courier service disruptions
  • Remote delivery locations

We appreciate your patience should any unexpected delays arise.

Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please contact us within 48 hours of the expected delivery date.

Please include:

  • Your order number
  • Photos of the damaged package (if applicable)
  • A brief description of the issue

We'll work with our courier partner to resolve the matter as quickly as possible.

International Shipping

At this time, Kyrelune ships within South Africa only.

If international shipping becomes available in the future, this policy will be updated accordingly.

Incorrect Shipping Address

If you've entered an incorrect shipping address, please contact us as soon as possible.

If your order has not yet been dispatched, we'll do our best to update the address. Once an order has been shipped, we may not be able to make changes.

Contact Us

If you have any questions about shipping or your order, please contact us:

Kyrelune
📧 kyrelune.store@gmail.com
📞 +27 69 776 3964